What Information Do We Collect?
Account & identity information
During registration, your name, email address, mobile number, and date of birth are collected. National ID or passport details may be required for age verification. You have the option to upload a profile photo, though this is optional. Login credentials are always stored in encrypted form and are never shared with any third party. The account verification process is kept secure and confidential.
Device & Browser Information
When you use the cg33 platform, your device type, operating system, and browser name and version are automatically recorded. Your IP address and approximate geographic location (at city level) are collected for security purposes. Screen resolution, device language settings, and session duration are also logged. This information is primarily used to detect fraudulent activity and improve service quality. For mobile app users, a device token may be stored for push notifications.
Payment & Financial Information (BDT)
BDT transaction data is collected during deposits and withdrawals, including mobile banking numbers (bKash, Nagad, Rocket) and limited bank account details. Full bank account or card numbers are never stored on our servers — all processing is handled through secure third-party payment gateways. Records of each financial transaction are retained for a set period in compliance with regulatory requirements. KYC (Know Your Customer) verification may be conducted to prevent money laundering.
Behavioral Usage Data
Your gameplay activity is recorded — including which games you play, how long you play, bet amounts, and win/loss history. This data is used to support responsible gaming and detect unusual behavior. It may also be used to recommend content tailored to your preferences. All analysis is conducted using anonymized methods and no personal identity is disclosed. Customer support conversations are recorded and retained for quality assurance purposes.
What is your data used for?
Cg33 uses collected data solely for specific, legitimate purposes. We never use your information unnecessarily or sell it to third parties. Each purpose is clearly outlined below.
- Account Management & Verification: Your data is used to complete registration, login, age verification, and the KYC process — ensuring only adults (18+) can access the platform.
- Payment processing: Payment information is used to process deposits and withdrawals and to maintain records of financial transactions.
- Security & Fraud Prevention: Device and behavioral data are analyzed to detect suspicious logins, unusual transactions, and multiple accounts.
- Customer support: Your account information is used to resolve your complaints and queries quickly and effectively.
- Responsible Gaming: Behavioral data is used to detect excessive gaming patterns and alert users or set limits accordingly.
- Legal Compliance: Certain information may be retained and disclosed to meet the requirements of licensing authorities and relevant regulatory bodies.
- Service Improvement: Anonymized usage data is analyzed to improve platform features, performance, and the overall user experience.
What do you need to know about cookies and tracking?
Essential Cookies
These cookies are essential for the platform to function properly. They are used to maintain login sessions, validate security tokens, and remember language preferences. Without them, the platform will not work correctly. Users cannot disable these cookies, but they do not involve any personal tracking.
Analytical cookies
Analytics cookies help us understand how users interact with the platform — which pages are visited most and where users spend the most time — so we can improve our services. All analytics data is anonymized and not linked to any personal identity. You can manage these cookies through your browser settings.
Preference cookies
Preference cookies are used to remember your language selection, theme preference, and game interface settings. This personalizes your experience each time you log in. These cookies are stored only on your device and are not sent to the server separately. Clearing your browser history will also delete these cookies.
Security cookies
Security cookies are used to prevent CSRF attacks, block session hijacking, and detect bot traffic. They are short-lived and deleted automatically at the end of each session. These cookies play a critical role in protecting your account. If suspicious activity is detected, an alert system based on these cookies is triggered.
How strong is our data storage and security?
Encryption & Technical Security
Cg33 uses SSL/TLS encryption on all data transmissions, keeping your information fully protected in transit. Sensitive data stored on our servers is secured with AES-256 encryption. Passwords are never stored in plain text — bcrypt hashing is used at all times. Regular security audits and penetration testing are conducted to identify and promptly address vulnerabilities. Database servers are protected by firewalls and accessible only to authorized personnel with limited access.
Data Retention Period
All data is retained for as long as your account remains active. After account closure, financial transaction records are kept for a minimum of five years as required by law. Personal identification data is deleted as promptly as possible following an account deletion request, though certain information may be retained where legally required. Data stored on backup servers is reviewed at regular intervals and unnecessary information is removed. Every data retention decision is based on legal and business requirements.
Is My Data Shared with Third Parties?
Cg33 never sells or rents your personal information. However, limited data sharing may be necessary in certain circumstances, as detailed below.
- Payment Processor: When processing transactions via bKash, Nagad, Rocket, or bank transfer, the relevant payment gateway receives only the financial information strictly necessary to complete the transaction. These partners are bound by their own privacy policies.
- Identity verification services: Third-party identity verification services may be used during the KYC process. These providers process your information solely for verification purposes and do not store it in their own databases.
- Legal authorities: Information may be disclosed in response to court orders, investigations, or valid requests from regulatory authorities. In such cases, cg33 always provides only the minimum information required.
- Technology Service Provider: Cloud hosting, cybersecurity, and customer support software providers may access limited operational data. These contracted partners operate under strict confidentiality agreements.
Important: Your information is never shared with advertising networks, marketing agencies, or any third party for commercial purposes.
What Are Your Rights as a User?
Cg33 gives you full control over your data. You can exercise the following rights at any time.
Right to access
You can request to see what information cg33 holds about you at any time. Once requested, the complete information will be provided within 30 business days. Much of your data is directly accessible through Account Settings, and more complex requests can be submitted through the support team.
Right to Rectification
If your profile contains incorrect or outdated information, you can request a correction. To update your name, contact details, or address, use your account settings or reach out to our support team. Your information will be updated as quickly as possible once verification is complete.
Right to Erasure
When closing your account, you can request that your personal data be deleted. Some information may need to be retained for a specified period due to legal obligations, and you will be clearly informed of this. A confirmation message will be sent to you once your deletion request has been processed.
Data Portability
You can request a copy of your data in a machine-readable format (JSON or CSV). To do so, contact our support team and complete identity verification. Your data file will be provided within a maximum of 15 business days of receiving your request.
Right to Object to Processing
You can object to the processing of your data for specific purposes, such as opting out of marketing communications. Any request to stop non-essential contact will be acted on promptly. However, it may not be possible to halt processing that is necessary for core service operations.
Right to Restrict Processing
If you dispute the accuracy of your data or question the legitimacy of its processing, you can request a temporary restriction on that processing. During this period, the relevant data will be stored only and not used for any other purpose. You will be notified once the matter is resolved.
How Will I Be Notified of Policy Changes?
Cg33 may update this Privacy Policy from time to time. Changes may be made due to business developments, legal requirements, or technological advancements. For any significant updates, advance notice will be sent to your registered email address and posted on the platform dashboard. Minor changes will be published on this page with the updated date noted. Continued use of the platform after a revised policy takes effect constitutes your acceptance of the updated terms. If you have concerns about any part of the policy, you are welcome to speak with our support team before closing your account.
Next Scheduled Review: Q1 2026
Where Can I Get Privacy Support?
For any questions, requests, or complaints about your data protection, cg33's privacy support team is always here to help. Bangla-language support is available for users in Bangladesh. Assistance is available 24/7 via live chat, email, and phone. Privacy-related requests are handled on a priority basis over general inquiries.
Support@cg33.ws
Response Time: Within 24 HoursDirectly from the platform dashboard
Hours: 24/7Your data is secure — play with complete peace of mind
Cg33 is committed to delivering Bangladesh's safest and most enjoyable gaming experience. Your privacy is our responsibility.